I purchased a Power Steering Pump from Parts Geek's official website for my Toyota SUV. After thoroughly verifying the details of my vehicle, including its model, year, and part numbers, I proceeded to place the order. Unfortunately, even with my meticulousness, I received an incorrect part. Due to the incompatibility of the part with my vehicle, I had to promptly return it using a courier service. The customer service representative admitted their error and promised to quickly send the correct part. Thank you, but I don't understand why I have to wait once more due to your warehouse staff. Why aren't your employees being more attentive and thorough in their work? Recently, I've come across numerous consumer complaints regarding your company. I've noticed a decrease in the standard of your work.
On January 27, 2024, I had a minor accident with my vehicle, resulting in a cracked radiator. My regular mechanic, due to stock issues, suggested I order from Parts Geek for the replacement. I placed the order based on the product serial number provided. However, during installation, we realized the...
I bought an Oxygen sensor for my Chevy on December 30, 2023. Upon returning to the shop a month later for installation, the mechanic immediately identified the subpar quality of the product, which was still securely sealed in its original packaging. I reached out to the Parts Geek customer service t...
I purchased a suspension kit from Partsgeek for my 2013 Mercedes-Benz E350 4Matic on November 10th. When it arrived, everything appeared to match closely with the original parts, so I had it installed a couple of weeks later. The parts were almost identical to the originals, which is why nothing unu...
I ordered a Windshield Wiper Blade for my vehicle from Parts Geek. Despite its higher cost, I opted for the Bosch ICON model to ensure long-term use without issues. However, due to stock issues, I was informed that my shipment would be delayed by about 10 days. Since I was going on vacation, I cance...
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