Parimatch Deposit Declined but ₹10,000 Not Refunded to Paytm UPI

I made a deposit of 10,000 INR to my Parimatch account on January 1, 2026, via Paytm UPI. The amount was deducted from my Paytm account, but on Parimatch it showed as “processing” for two days and was then finally marked as “declined.”

At first, I was informed that the amount would be refunded within three days, but instead of processing a quick refund, Parimatch has held my money and is now only telling me that “our team is working on it.” It is completely unacceptable that 10,000 INR has been blocked for months, even though the deposit was declined.

I have contacted customer support multiple times and was only told that the team is working on the issue, without any clear timeframe or solution. Meanwhile, my money is neither credited to my Parimatch account nor refunded to my Paytm UPI.

I request that Parimatch immediately resolve this issue by releasing my funds without any further delay and refunding the full 10,000 INR to my Paytm UPI, instead of holding it for 3–4 months. I also expect a clear explanation for this long delay and assurance that such an issue will not happen again.