Oysho Withheld Part of My Refund Over a Missing Item

I was unfairly affected by an incomplete refund for my Oysho online order, placed on September 24, 2026, under order number 60072947349. The total value of my purchase was approximately $61, but I received only a partial refund because Oysho claimed that one item was missing from the return package. However, my order was delivered to me complete and included all of the items in the package.

During the return process, I was told that one item was missing from the package and that my refund would therefore be reduced. I strongly dispute this claim. I prepared and shipped the return package in full compliance with the return requirements and included all of the items. During my conversation with customer service, I made it clear that I did not accept this claim and specifically requested that the camera footage from the time the return package was opened be reviewed.

I do not accept receiving an incomplete refund or being held responsible for an item that I returned in full. I request that the camera footage related to the return process be reviewed and that the remaining amount be refunded to me in full, bringing my total refund to approximately $61.