Sony PS5 Charging Station Failed Without User Damage

I purchased a Sony DualSense Charging Station / PS5 wireless charging adapter from the MediaMarkt Alanya store on April 15, 2025. Approximately 20 days ago, the charging station suddenly stopped charging my controllers even though it had never been dropped or subjected to any impact. When we inspected it, we found that the charging connector had been pushed inward. I therefore sent the product to the service center for inspection.

After the service center examined the product, I was told that no repair would be performed because they could not repair the device and that I would need to purchase a new one. The fact that the product failed after such a relatively short period of use, despite there being no user-related damage, and that I was offered neither a repair nor a replacement has caused me significant inconvenience. As can also be seen in the photographs, the defect is clearly visible, yet responsibility for the problem has effectively been placed on me.

I request that the product be reevaluated under the applicable warranty and defective-product provisions and that it be replaced with a new unit free of charge. I expect the issue to be resolved fairly and my consumer rights to be respected.