Anker Eufy X9 Pro Robot Vacuum Stopped Working

Approximately one year ago, I purchased an Anker Eufy X9 Pro robot vacuum through Amazon Türkiye. Despite using the product normally and regularly, the device developed a serious malfunction before I had even owned it for one full year. The vacuum has stopped suctioning, and the mopping module no longer lowers properly or performs its intended function. Because of these problems, I have been unable to use the device effectively for approximately three days.

I tried to contact Anker Eufy's customer service, but I was unable to reach anyone through any available channel. I would like to receive support under the warranty, have the product inspected, and, since the device is defective, have it replaced with a new unit.

I request that Anker Türkiye contact me directly as soon as possible, resolve the inconvenience I have experienced, and arrange for my defective product to be replaced.