Anker Liberty 3 Pro Warranty Replacement Complaint

I sent my Anker Soundcore Liberty 3 Pro TWS Bluetooth 5.2 earbuds to KVK Technical Service because of a malfunction, and KVK received the product on September 17, 2026. After the inspection was completed, I was informed by phone on September 29, 2026, that the product had been approved for replacement.

However, even though my product is the Liberty 3 Pro, I was offered either a replacement with the standard Liberty 5 model or a refund. I request that my defective product be replaced with the same or an equivalent product as part of the approved replacement. For this reason, I do not accept the Liberty 5 model that was offered to me.

I purchased the product through Hepsiburada directly from Hepsiburada as the seller. However, when I contacted Hepsiburada, I was told that they could not take any action beyond the decision made by KVK, and I was not provided with any assistance.

Since the malfunction of my product has been accepted as being covered by the warranty, I request that, in accordance with my consumer rights, my earbuds be replaced with the equivalent Anker Soundcore Liberty 5 Pro model. I expect KVK and Hepsiburada to resolve my inconvenience and replace my defective product with an equivalent model.