I ordered a medium-sized Oysho snap-button pants through Trendyol (Order No: 10552822518). After the order was marked as shipped, it was returned to the seller before ever reaching me. However, it’s now been almost 10 days, and my $87 (2,540 TRY) refund still hasn’t been processed. The return status has been stuck at “under review” for days, and despite submitting multiple complaints, no resolution or update has been provided.
When I contacted Trendyol’s customer service, they told me the issue would be resolved soon — but there has still been no progress. This is the first time I’ve experienced such a delay, and I find it completely unacceptable that I received no communication from Trendyol Express, which was supposed to handle the delivery.
I’m requesting that my refund be processed immediately and that Trendyol take accountability for the poor handling and lack of communication regarding this order.
I made an online purchase worth about $172 (5,000 TRY) from Oysho (Order No: 60055279849, Return No: 2005606358). Despite submitting a return request and contacting customer service multiple times, I have not received any response or refund to date. This complete lack of communication and action has...
On February 8th, I made a purchase from Trendyol for a pair of Holly Lolly pants. The delivery code for my order is 8138831675. The package was sent out by Trendyol Express courier to the address in Istanbul. Unfortunately, Hapiness Istanbul has not yet returned the product to me. I've reached out t...
I want to express my frustration with Trendyol's decision to deny my request for a refund on a pair of shoes I purchased. I mistakenly ordered the incorrect size and promptly canceled the order within one minute of placing it. The website assured me that my money wouldn't be charged, but when I reac...
I returned three items (a bag and two pairs of pants) from my Oysho order No: 60055278373 under the standard return policy. The total amount of the returned items is $149. However, despite the time that has passed, my refund has not been processed, and no payment has been issued to my account. I in...
On October 10, I placed an order on Trendyol from the seller Sanipak for a 48-pack of Silen brand paper towels (#10583219915). Since that date, my order has been showing as “in transit,” but the shipment tracking page has never opened, so I cannot track it, and the product has not reached me. The pr...
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