I wish to alert others to the problems Otelz has brought about. As hoteliers, we have not been getting paid for bookings booked using their system. This implies that non-payment could render even if guests believe their reservation is confirmed useless. Even with a booked room, we cannot furnish it if we do not have the payment. For the guests as well as us as hotel managers, this causes great uncertainty and trouble. To prevent possible problems with your reservation, I counsel everyone to be careful while making a book with Otelz. Sadly, clear communication and appropriate payments—which a trustworthy booking system should guarantee—have not been present here.
As a hotel owner, I have hosted guests sent by Otelz.com, delivering full and professional service exactly as agreed in our contract. I met all my obligations with care and precision. However, I still have not received the payments that were due long ago. Despite repeated calls and written follow-up...
Our company has been partnering with Otelz.com for nearly a year in the hospitality sector. Despite hosting numerous guests through their platform, we haven't received a single penny. According to our agreement, payments for online bookings made by customers are not transferred to us promptly. While...
Unfortunately, my experience with the Otelz platform has been extremely disappointing. Payments are not processed on time, and this issue is not unique to me; many other users seem to be facing the same problem. It’s shocking that such a large company struggles with such a fundamental process. What...
As an accommodation provider, we depend on Otelz.com for guest bookings and prompt payments. Unfortunately, getting in touch with their accounting or finance departments is extremely difficult. Whenever we inquire, we receive ambiguous replies such as 'you're on the payment list.' We're still waitin...
I used Otelz to book a hotel and paid for it months ahead of time. that's how planned I was... But when it was time to check in, they told us that the hotel was undergoing renovations and that they couldn't honor our reservation. Even worse, they held on to our money for two whole months and didn't ...
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