I bought a brand-new Oppo A5 Pro smartphone from MediaMarkt in Antalya about two months ago. From day one, the phone started showing serious issues: it would randomly shut down and the screen would suddenly go black. Over the last 50 days this problem became constant, and now the device won’t power on at all. The failures happen both while using normal apps and completely at random when the phone is idle. I tried the basic troubleshooting steps—charging with the original adapter and cable, holding the power/volume keys for a forced restart, and letting it charge for hours—but the phone still won’t boot.
I have the warranty card and the original invoice. I paid ₺18,000 for this new device, and repeated breakdowns like this are unacceptable for a product in this price range. I have not yet contacted MediaMarkt or the service center because I expect the seller and manufacturer to stand behind the product immediately.
I am requesting a prompt product replacement (not a prolonged repair). Please contact me urgently, arrange pickup or in-store exchange, and provide a clear written timeline for resolution.
I purchased a brand-new Oppo A3 smartphone just two days ago from Vatan Bilgisayar. From the very first day of use, I have been facing extreme slowdowns when opening applications and overall lag throughout the device. I immediately updated the phone to the latest software version, but the issue has ...
I bought a brand-new Oppo A16 60 in February, expecting a reliable device. Just 10 days later, the phone started freezing and vibrating uncontrollably. I returned it to the store I bought it from, and they told me to send it to the service center. The phone was returned within a week with a note cla...
I purchased my Oppo A5 5G smartphone on September 22, 2025, from a Türk Telekom store, and the device is still under warranty. Since the day I bought it, I’ve been experiencing a severe overheating problem. Due to the excessive heat, several apps such as the flashlight, WhatsApp, and others keep cra...
On October 1, 2025, I purchased an Oppo Reno 14F 5G (12/256 Opal Blue) smartphone from Media Markt Hilltown AVM, Karşıyaka, İzmir. Just a few hours after unboxing the device, I began experiencing serious issues — the front camera stopped working, the rear camera froze, and the phone frequently lagge...
I purchased my Oppo Reno 17 Pro smartphone one month ago from Media Markt. Since the first day of use, the phone has had multiple serious issues — it appears as turned off to callers, the AirDrop feature doesn’t work, and CarPlay screen mirroring fails to connect. These problems have been present fr...
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