This is incredible! We left our car at the Antoto Antalya service station. They called during the day, quoted a price, and then offered a discount. When we arrived, however, they charged us over 6,000 tl more than agreed, claiming a dispute and refusing to issue a refund. My father, brother, and I all drive Opel vehicles, and we have complete faith in them! The car was still having the same problem. Never take action or give approval unless it is in writing. Unfortunately, we can no longer put our trust in such a well-known company. Our faith has been shaken. This type of deliberate customer loss is unacceptable. When I called to report the ongoing problem, they never answered the phone. They did the same thing to my father, blaming him for user-related problems and charging for repairs, but he is still unhappy with the outcome. There is no customer satisfaction survey. To say the least, it's disheartening.
In May 2024, I brought my vehicle to Opel Erdemir, an authorized Opel service center in Beylikdüzü, Istanbul. They diagnosed a fault in the sensor related to the collision prevention and lane keeping system and informed me that the part would cost ₺25,000 and arrive in about a month. I paid ₺10,000 ...
I bought a car from Oztek Otomotiv on April 24th in Istanbul's Anatolian side, with a promise that the vehicle would arrive within a month. However, m...
Since April, I've been dealing with the Hatay/Antakya, Iskenderun Aslanbey Opel authorized service center about replacing the front windshield on my Opel Astra J. Despite repeated notification of the earthquake's damage, the windshield remains cracked, and the service center has been unhelpful. The ...
On the morning of 14.08.2025 at 10:00, I delivered my Opel vehicle to Erdemir Opel service for repair. Hours passed, and by 16:00 my car was still in the same spot—no work had been done, and I received no proper update. This is a complete disregard for the customer. We trust an authorized service wi...
After-sales customer satisfaction and service are supposed to be very important, but that hasn't been my experience. The tire of my 2021 Opel Corsa 1.2 Ultimate burst, which caused all the cables going to the right rear wheel to be cut off. The cables fused and shorted, burning out the ABS brain. I ...
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