I bought a car from Oztek Otomotiv on April 24th in Istanbul's Anatolian side, with a promise that the vehicle would arrive within a month. However, months have passed, and the car is nowhere to be seen. They assured me of price protection. Just two days ago, they called me with a shocking proposal: since my car hadn't arrived, they offered to provide a different color vehicle, but at a price over 165,000 TL. What happened to the price protection they guaranteed? When I questioned this, they claimed that Opel Turkey was to blame, while Opel shifted the blame back to the dealership. Clearly, they lack professionalism and reliability. It's a disgraceful situation. I won't rest until I've pursued my rights everywhere. My name is Abdurrahim H---, and I refuse to remain silent about this ordeal.
On June 28, 2024, I fully paid for and ordered an Opel Mokka from Asal Otomotiv. The dealer promised delivery within 7-10 days, but this didn't happen. They informed me the issue was with Opel Turkey. My first contact with Opel Turkey's customer service was on July 3. On July 5, Ms. Mevsim responde...
I waited in line for three or four months to buy an Opel Corsa. They kept brushing me off, saying over and over that they could find a good car. On June 8, they finally got me a car, but it was a color and package that I didn't even like. On June 23, I put down a big deposit of 100,000 TL. On July 3...
As an individual consumer, I've had a disappointing experience with an Opel Mar dealership. Despite their promise to accept a deposit from me and deliver my car in April, they have failed to keep their word. They have pressured me into accepting a vehicle of a different color because they have been ...
On November 15, 2023, we purchased an Opel Crossland with the reduced Special Consumption Tax (OTV) from the Opel ABC dealership in Ankara. The invoice was issued on November 16, 2023. The sales consultant assured us that the car would be delivered within two weeks, but it's been 40 days, and the ca...
In May 2024, I brought my vehicle to Opel Erdemir, an authorized Opel service center in Beylikdüzü, Istanbul. They diagnosed a fault in the sensor related to the collision prevention and lane keeping system and informed me that the part would cost ₺25,000 and arrive in about a month. I paid ₺10,000 ...
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