Opel Service Delay And Lack Of Support From Headquarters

On December 12, 2025, after an accident involving my Opel Grandland 1.2 Hybrid 2025, I delivered my vehicle, which is still under warranty, to the Opel Odabaşı authorized service in Diyarbakır. Since that date, the car has remained at the service center, and apart from the vague statement that the spare part will arrive “in a minimum of 45 days,” I have not received any clear or reliable information about the part or the repair process. During my communications with the service, I have repeatedly been told “we don’t know, we are waiting,” and the limited information provided later turned out to be incorrect. To obtain a solution, I contacted Opel Turkey Headquarters for the first time on December 30, 2025. I was informed that the spare-part supply would be expedited, that a replacement vehicle would be provided, and that I would receive a response within two days. However, although a week has passed and I have called two more times and been told the case was marked as urgent, I still have not received any response. In addition, I have seen that the company has removed my feedback and complaint-related comments posted on social media, which restricts my ability to seek consumer redress transparently. As I have been unable to use my vehicle for a long time and the process has been mismanaged with delays and incorrect communication, I am experiencing significant disruption in my daily life. I request that the spare-part procurement be expedited without further delay, that a replacement vehicle be provided until my car is delivered in working condition, and that clear and written information about every stage of the process be shared with me. All relevant service records and call details can be submitted upon request.