My Opel Mokka has been waiting at the authorized Deniz Oto service center in Istanbul since November 14, 2025, due to the unavailability of a required part. During this time, we have been unable to use our vehicle for at least two and a half months, and our daily life has been seriously disrupted. I was informed that the necessary part was not available in Turkey and had been ordered from France, and that it would be delivered from there. However, despite the long time that has passed, I have not been given a clear delivery date or any concrete information about when the process will be completed. My request to Opel is that the required part for my vehicle be supplied as soon as possible, the repair be completed without further delay, and the ongoing inconvenience I have experienced for a long time be urgently resolved. I also expect the process going forward to be communicated to me transparently and with clear, definite information.
On December 12, 2025, after an accident involving my Opel Grandland 1.2 Hybrid 2025, I delivered my vehicle, which is still under warranty, to the Opel Odabaşı authorized service in Diyarbakır. Since that date, the car has remained at the service center, and apart from the vague statement that the s...
Unfortunately, a traffic accident with minor damage occurred on January 09, 2024, involving my Opel Corsa vehicle, which I bought in November 2023. Regrettably, this marked the beginning of events more traumatic than the accident itself, forming the basis of my complaint. My vehicle, covered by insu...
On March 8, 2025, the screen of my Opel Corsa vehicle went out. I made an appointment for March 12, 2025 at the Istanbul Öztek Çekmeköy service. The screen replacement approval came on March 27. An appointment was made by the service for the screen replacement on April 24. Since then, despite leavin...
In May 2024, I brought my vehicle to Opel Erdemir, an authorized Opel service center in Beylikdüzü, Istanbul. They diagnosed a fault in the sensor related to the collision prevention and lane keeping system and informed me that the part would cost ₺25,000 and arrive in about a month. I paid ₺10,000 ...
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