Opel Frontera Spare Part Delayed Over 40 Days With No Clear Update
I am an Opel Frontera owner and I applied to Opel Nev Tarabya in Istanbul on 7 November for a spare part requirement for my vehicle with plate number 34NTL1**. I was informed that the relevant part was ordered on 9 November and would come from France. However, despite the fact that 40 days have passed since the order, the part has still not been shipped from abroad and my problem has not been resolved. During this period I contacted both Opel Nev Tarabya and customer representatives, but I was not given any clear date or definite information about when the part will arrive. All I was told is uncertainty, and I am left waiting without any planning or solution. I request the urgent supply of the spare part for my Opel Frontera, the completion of the repair process without any further delay, and the provision of clear and precise information about the status of the part and the process.
When I took my Opel Frontera model vehicle to the Opel Nev Tarabya service on November 7th for fault detection, the authorized personnel broke the vehicle's screen during the inspection while checking the fault. Although this incident occurred entirely during their own inspection, the process has caused significant inconvenience for me. Because the screen is broken, the touchscreen does not work at all, so I cannot use any of the relevant systems in the vehicle, especially the navigation. Even though the car is under warranty, in my conversations with the service and customer service, I only receive the response 'we are waiting for the part,' and no clear solution or information is provided beyond this. Due to this error that occurred at the authorized service, I request that my grievance be resolved without further delay, that the broken screen be replaced under warranty, free of charge and quickly, and that I be regularly and clearly informed about the process.
My issue was resolved quickly, and I thank everyone who helped during the process very much.
