Hey, I bought a brand-new Opel car in April 2021. It's white with a black roof. About a month ago, I noticed that the black paint on the roof was starting to peel off. I contacted the main service and brought the car to their nearby branch. They said that the reason the paint is peeling is because of a defect in the production process. They made me wait for a whole month, promising that they would make a decision soon. Finally, after waiting for a whole month, they told me that they would only give me a compensation of 70,000 TL for the car's value loss. They didn't offer any other options. I complained about buying a brand new car that turned out to have problems. I asked for a replacement, but it's been really difficult to get in touch with anyone for help, except for the person who gave me the initial information. I want to complain about the company because I know my rights as a consumer. I want to get a new car. If the company doesn't support the product they sell, Opel cars are a bad choice.
In December 2022, we ordered a car from the Opel dealership. We received the car, a stylish Crossland with a white exterior and a black roof, at the end of January. However, despite only six months passing, the upper black trim of the car started to have paint issues. White paint started to show thr...
Hello, in October 2023, I purchased an Opel Grandland from the Balıkesir Beyaz dealership. I had heard about complaints regarding roof paint, but I thought these issues were limited to the previous series. I never imagined that such a problem could still occur. However, just three months after I bou...
I purchased a brand-new Opel Mokka GS from the dealership in July 2024, and just two months later, the roof paint began to peel. After submitting a complaint to Opel, I was informed that this is a known chronic issue. They offered me a repair and compensation of ₺90,000 for the loss in value. Howeve...
In October 2023, the black paint on the roof of our brand-new 2023 model Mokka, which we purchased from the Opel dealer, began to flake off shortly after we bought it. When we reported the issue to the service center, they offered to repaint the entire roof and compensate us with ₺90,000 for the los...
I own a 2022 Opel Crossland, and while the vehicle was still under warranty, the roof paint began to peel. I contacted Opel customer service, and after evaluation, they offered a compensation protocol including a ₺90,000 loss of value and the option to repaint the roof. I decided not to proceed wit...
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