• Homepage
  • Omix
  • Omix Repaired My Nephew's Phone After 40 Days Instead of Replacing It
ID:30806251

Omix Repaired My Nephew's Phone After 40 Days Instead of Replacing It

profile
Utku
Omix
November 28, 2024 11:08 am
53

Hello, on October 7th, I sent my nephew's phone to Omix for service. After approximately 40 business days, they returned it to me. When 20 business days had passed, I contacted customer service and was told there was nothing they could do, and I simply had to wait. I asked why we were waiting, as it had already been 20 business days, and suggested they send a new phone. The representative said they were unable to do anything. When I called again on November 28th, they informed me that the phone had been repaired and sent back. When I asked why they did not replace the phone, the representative said it was the decision of the authorities. I requested to speak to those in charge, but they said they could not connect me to them. This experience shows what happens when you purchase a phone from a company with poorly managed operations to save a small amount of money. They even suggested I take legal action, which I certainly will, but this situation has made it clear that working with such companies and managers is a mistake.

Omix Logo
Omix
December 16, 2024 4:30 pm (18 days after complaint)
profile-icon
To be able to comment, or .

Comments

Be the first to comment

Similar Complaints

5
Polat is very satisfied with the result
Resolved

Frustrating Issues Persist With The X600 Omix Phone

profile
Polat
Omix
January 27, 2023 10:17 pm
62
"We sent the phone to the service again, and the phone came back to me with the same issues. In other words, a company like yours has taken advantage of thousands of people, but everything will find its justice. The problem should be resolved; I am still experiencing the same grievance, and I will file a complaint. I will not let anyone else go through the problems I have experienced."

Extremely Dissatisfying Omix Service and Repair Experience

profile
Nejdet
Omix
January 26, 2023 12:18 pm
54

I had a terrible experience with Omix. I purchased a phone from one of their stores and, due to overheating issues, I sent it in for service. They informed me that they had changed the battery and tested it, with a promised delivery time of 25 days. However, upon receiving my phone back, I discovere...

1
Ozan is completely dissatisfied with the result

Omix X300 Constantly Freezes Rendering My Life Impossible to Live

profile
Ozan
Omix
April 19, 2023 6:19 pm
118

What did you sell to me?? Extremely dissatisfied would be understatement... This Omix phone constantly freezes, making it unusable. I regret buying it and can't believe such a big company like yours can produce such a faulty product. The phone freezes so frequently that I can't even use it properly,...

1
Elif is completely dissatisfied with the result

I Complain About Omix Brand And KVK Authorized Service

profile
Elif
Omix
July 24, 2024 1:33 pm
129

I have a serious complaint about the Omix brand and the KVK authorized service. I sent my Omix X0 device, which was still new, to the authorized service center because it had several issues: it wouldn’t turn on, the screen went blank, and it was freezing. I reported these problems to the service off...

Report a Similar Issue