Omix Air Purifier Filter Has Been Unavailable for Over Eight Months

I am writing regarding a serious issue with an Omix air purifier that I purchased approximately 15 months ago.

Around seven months after purchasing the device, it became necessary to replace the air filter. However, for more than eight months, I have been unable to obtain a replacement filter through any sales channel. I have also searched major online shopping platforms, but the required filter is simply unavailable.

During this period, I contacted Omix Customer Service at least ten times. On each occasion, I was informed that the filter is no longer being manufactured and that only a limited batch was produced for demonstration purposes. I was also told that there are currently no plans to manufacture replacement filters.

As a result, I am left with an air purifier that cannot be used because its essential consumable component is unavailable. Selling a product while failing to provide its required replacement filter makes the device effectively unusable and defeats the purpose of purchasing it.

Since the replacement filter cannot be obtained and the product can no longer be used as intended, I respectfully request that my inconvenience be resolved by providing a suitable solution. If replacement filters cannot be supplied within a reasonable time, I request a full refund of the purchase price of the air purifier.

I also ask for written confirmation regarding the future availability of replacement filters and the action that will be taken to resolve my case.

Thank you for your attention to this matter. I look forward to your prompt response.