OKX, your onboarding process is shockingly unprofessional. I created a new account, submitted all necessary identity documents, and followed the verification steps. But then, out of nowhere, my account approval was blocked due to a so-called “job position survey.” You refuse to approve my account simply because I didn’t fill out a question about whether I’m a worker, civil servant, or tradesperson.
What kind of crypto exchange asks such irrelevant and intrusive questions? Even the largest global platforms don’t burden users like this. You may make short-term profits now, but if you keep up this kind of careless and alienating behavior, OKX will become one of the least trusted exchanges in the long run.
I gave you my government-issued ID—that should be enough. If this issue isn’t resolved immediately and my account isn’t verified without delay, I will be filing an official complaint. This is not how a professional, secure financial platform should operate.
OKX suddenly suspended my account without any clear reason and is now demanding identity verification. I’ve tried submitting my ID multiple times, yet the system keeps rejecting it without explanation. This has nothing to do with professionalism—it’s a broken process that causes unnecessary frustrat...
My OKX account has been suspended simply because I haven’t logged in for a while. When I try to complete the required steps to reactivate it, I constantly run into an error during identity verification. Despite uploading my ID multiple times, I keep receiving the same frustrating message: “Your ID h...
For days now, I’ve been trying to verify my identity on OKX, but the system simply refuses to accept anything. No matter how many times I upload my ID...
While I was actively trading on OKX, my account was suddenly suspended without any prior notice. I was in the middle of buying and selling when everything froze, and I was logged out. I immediately contacted live support, and all they told me was that my account is “under review.” No explanation, no...
Today I deposited money into my OKX account, and immediately afterward, my account was locked without warning. Despite months of regular transactions and verified identity details, I suddenly lost access to my funds. I’ve tried reaching customer service through every possible channel—email, in-app s...
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