OKX keeps asking for additional KYC documents after approval, how can I fix it?

I've been trying to complete the identity verification process on the OKX platform for nearly two months, but I keep hitting a wall. I'm using the latest version of the OKX app on my Samsung A51 and have followed every instruction precisely. Still, I constantly get the message: “Verification failed....

I recently registered for an account on OKX and successfully completed most of the verification steps, including uploading my ID photo and taking a selfie. However, I’m now stuck at the “Additional Information” stage of identity verification and can’t move forward. It seems the system has misread t...

I’ve been trying to complete the identity verification process on OKX to start trading, but no matter how many times I attempt it, the system never completes the verification. I’ve reached out to support multiple times, but I keep receiving the same generic responses, which makes me feel like I’m be...

I’ve been trying to complete identity verification on OKX exchange for a long time, but nothing gets resolved. Despite sending multiple messages and requests for help, I only receive the same repetitive responses, which feels like a deliberate stalling tactic. They are not providing any real solutio...

I have already shown and verified my ID, yet I’m still facing verification problems with OKX. I don’t understand why this issue persists. The system asks for a 16-digit number based on my address from E-Devlet, but I have no idea what this means, and I can’t find such a number anywhere. This confusi...

OKX, your onboarding process is shockingly unprofessional. I created a new account, submitted all necessary identity documents, and followed the verification steps. But then, out of nowhere, my account approval was blocked due to a so-called “job position survey.” You refuse to approve my account si...

I created an OKX TR account solely for the purpose of transferring my Pi Coin once it is listed. During registration, I was asked to submit personal identification, including the front and back of my ID card, which I provided as requested. However, I want to make it explicitly clear that I do not g...

On March 11, 2025, at 13:56, I downloaded the OKX app to prepare for the listing of Pi Coin. As part of the identity verification process, I was required to take photos of the front and back of my ID directly within the app. To protect myself from potential misuse of my personal information, I am o...

On February 20, 2025, I downloaded the OKX app to access the Pi Coin listing. As part of the identity verification process, I was required to upload photos of both the front and back of my ID through the app. To protect myself from potential misuse of my personal information, I am officially declar...

I created an OKX account solely to learn how to exchange Pi Coin. During the account registration process, I was required to provide my personal identification details, including front and back images of my ID. I completed the registration by submitting these documents. However, I want to make it c...

I downloaded the OKX app on March 13, 2025, in anticipation of Pi Coin being listed. As part of the identity verification process, I was required to upload front and back photos of my ID, along with a residency document obtained from the government e-system and a selfie for facial recognition. To p...

On March 11, 2025, at 13:56, I downloaded the OKX app in anticipation of Pi Coin being listed. As part of the identity verification process, I was required to upload front and back images of my ID. To prevent potential misuse of my personal data, I am officially stating that I do not authorize OKX ...

On March 5, 2025, I downloaded the OKX app to prepare for the listing of Pi Coin. As part of the identity verification process, I was required to upload front and back photos of my ID. To protect myself from potential misuse of my personal data, I am formally stating that, as of March 10, 2025, I d...

On February 20, 2025, I downloaded the OKX app in preparation for the Pi Coin listing. As part of the identity verification process, I was required to upload front and back images of my ID. To protect myself from potential misuse of my personal data, I am formally stating that, as of February 15, 2...

I created an OKX account solely to learn how to trade Pi Coin, yet during the registration process, I was required to submit my personal identification details, including both front and back images of my ID. With this statement, I officially declare that I do not accept any responsibility for any t...

I have been waiting for my OKX account verification to be approved for over a week now. Despite submitting all required information accurately and reaching out to customer support multiple times, my account status still shows as “under review.” I was assured that the issue would be resolved, yet not...

On February 20, 2025, I downloaded the OKX application due to the announcement that Pi Coin would be listed. As part of the verification process, I uploaded photos of both the front and back of my ID through the app. I am writing this complaint as a precaution to ensure that my personal information...

On February 20, 2025, I downloaded the OKX app following the announcement that Pi Coin would be listed. As part of the verification process, the app required me to upload photos of both the front and back of my ID for identity authentication. I am filing this complaint as a precautionary measure to...

On February 20, 2025, I downloaded the OKX app after learning that Pi Coin would be listed. As part of the identity verification process, I was required to upload photos of both the front and back of my ID. I am submitting this complaint as a precautionary measure to protect myself from any potenti...

On November 17, 2024, I received a message from WhatsApp number +44 7923 699745, instructing me to download the OKX app and upload photos of the front and back of my ID. Out of concern for potential misuse of my personal information, I am submitting this complaint. I want to make it clear that as o...

I’ve been trying to complete the selfie verification step on OKX Crypto Exchange, following all the instructions carefully, but no matter how many times I try, I keep getting the message, "An error occurred, please try again." I’ve attempted this dozens of times without success. OKX needs to offer a...