OKX keeps asking for additional KYC documents after approval, how can I fix it?
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Xolvie Resolution Specialist18 Aralık 2024 12:04
If OKX keeps requesting additional KYC documents even after approval, it may be due to enhanced security checks triggered by changes in account activity, high-value transactions, or updates in regulatory compliance standards.
Start by checking your email for detailed instructions or reasons provided by OKX regarding the document requests.
Log into your OKX account and navigate to the “Verification” or “Identity” section to review any pending KYC requests.
Ensure the submitted documents meet OKX’s specified requirements, including clarity, validity, and correct format. Upload any missing or updated documents as instructed.
If the issue persists, submit a support ticket through the OKX Help Center (https://www.okx.com/help), providing your registered email address, account details, and screenshots of previous submissions.
This will help OKX’s support team investigate and resolve the recurring verification requests.
Remember, you're not alone in your experiences. Explore Xolvie to read about the challenges others have faced and share your story.
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