I have already shown and verified my ID, yet I’m still facing verification problems with OKX. I don’t understand why this issue persists. The system asks for a 16-digit number based on my address from E-Devlet, but I have no idea what this means, and I can’t find such a number anywhere. This confusion is preventing me from completing verification and accessing my account properly. I urgently need OKX to clarify this requirement and fix the problem. This situation is frustrating, and I expect a clear, prompt solution so I can continue using the platform without any more unnecessary obstacles. Please address this issue immediately.
I have been unable to complete the identity verification process on OKX for an extended period. Despite multiple attempts, the process keeps redirecting me to customer support without providing clear instructions on what to do next. This issue has prevented me from conducting any transactions on the...
Despite submitting my ID during the initial registration with OKX, my account was suspended and I was asked to verify my identity again. However, the system doesn’t allow me to complete the verification process—it simply doesn’t work. What’s more frustrating is that this issue isn’t unique to me. Se...
I recently registered for an account on OKX and successfully completed most of the verification steps, including uploading my ID photo and taking a selfie. However, I’m now stuck at the “Additional Information” stage of identity verification and can’t move forward. It seems the system has misread t...
I recently changed my device and phone number, and now I can't log in to my OKX account because of the two-factor authentication. It’s been days, and I haven’t been able to get any support. The system either asks for device verification or requests a code through email and phone, but since I’ve chan...
My account on OKX has been suspended because of a recurring issue during the identity verification process. At the final step of verification, I keep receiving an error message saying, “Please try again.” I’ve followed the instructions, used different devices and networks, and retried the process mu...
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