I Face Verification Error on OKX Due to Misread ID Number and Can’t Proceed

Agâh
July 11, 4:19 pm
28

I recently registered for an account on OKX and successfully completed most of the verification steps, including uploading my ID photo and taking a selfie. However, I’m now stuck at the “Additional Information” stage of identity verification and can’t move forward.

It seems the system has misread the second-to-last digit of my Turkish ID number, likely due to a scanning error. The platform is now asking me to enter my 11-digit T.C. Identification Number, but it won’t accept the correct one, and I’m unable to proceed or update it manually.

This technical issue has halted my onboarding process entirely, and there’s no clear way to correct it or contact support directly through the app.

OKX, I’m asking you to urgently resolve this bug and allow me to complete verification with the correct information. I’ve followed every step as required, and now I’m blocked by an error beyond my control. Please fix this issue and let me proceed with account usage without further delay.

September 20, 1:19 pm (2 months after complaint)
profile-icon
To be able to comment, or .

Comments

Be the first to comment

Similar Complaints

1
Gökhan is completely dissatisfied with the result

OKX Identity Verification Issue – Selfie Rejected Repeatedly

Gökhan
March 06, 11:30 pm
26
OKX Identity Verification Issue – Selfie Rejected Repeatedly

OKX Identity Verification Fails for 3 Months, No Support

Vermek
September 18, 7:20 pm
8

OKX Suspended My Account and Identity Verification System Doesn’t Work

Mehmet
May 01, 10:36 pm
34

I Can’t Access My OKX Account Due to Rejected ID Verification Attempts

Mustafa
April 25, 2:03 pm
-

I Can’t Verify My Identity on OKX and Still Can’t Access My Account

Mirac
April 22, 8:09 am
-
Report a Similar Issue