I recently registered for an account on OKX and successfully completed most of the verification steps, including uploading my ID photo and taking a selfie. However, I’m now stuck at the “Additional Information” stage of identity verification and can’t move forward.
It seems the system has misread the second-to-last digit of my Turkish ID number, likely due to a scanning error. The platform is now asking me to enter my 11-digit T.C. Identification Number, but it won’t accept the correct one, and I’m unable to proceed or update it manually.
This technical issue has halted my onboarding process entirely, and there’s no clear way to correct it or contact support directly through the app.
OKX, I’m asking you to urgently resolve this bug and allow me to complete verification with the correct information. I’ve followed every step as required, and now I’m blocked by an error beyond my control. Please fix this issue and let me proceed with account usage without further delay.
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For days now, I’ve been trying to verify my identity on OKX, but the system simply refuses to accept anything. No matter how many times I upload my ID or take a selfie as required, nothing gets approved. I’ve even had several people around me try to help, but we all hit the same dead end. This issue...
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