I strongly advise against booking through Odamax! Their customer service is completely unhelpful and lacks professionalism. When I called for information, someone named Z***** answered and instead of providing assistance, they casually suggested, "I'll send you a link, check the hotels online." If I wanted to search online, I wouldn’t have called for help!
When I pressed for details about specific hotels, they said, "There are too many hotels, how can I tell you about all of them?" This response was not only unprofessional but also dismissive. It felt like they didn’t want to help at all.
I expect Odamax to train their customer service team properly and provide real assistance to customers who take the time to reach out.
I booked a stay through Odamax.com for December 25 to January 1 but decided to cancel after arriving at the hotel. The room we were shown was nothing like the photos—poorly maintained, in the basement, and had a strong unpleasant odor. My spouse, who has asthma, was severely affected by the conditio...
I made a hotel reservation on Odamax for check-in on Thursday, September 19, and check-out on Friday, September 20. Shortly after booking, I found a better option closer to my destination at a lower price, so I canceled the reservation. However, my payment was not refunded, leaving me unable to make...
On June 5, 2024, I booked a reservation through Odamax for a stay at Marmaris Mert Seaside from July 20 to July 26. My reservation was confirmed, so I traveled nearly 800 km to Marmaris, expecting a seamless check-in. However, upon arrival, the hotel refused to honor my booking, stating they had no ...
On Saturday, August 10, I booked a stay at Lavinia Hotel in Alaçatı through Odamax, choosing this hotel specifically for its central location near the marketplace, as I planned to attend a concert nearby. However, upon arrival, I found the reception desk empty. When I called the hotel, they claimed ...
On November 2 at 11:50 PM, I booked a hotel through Odamax for November 4-5. However, I accidentally selected the wrong dates (November 2-3), and the reservation was confirmed without any warning or notification about the error. I only discovered this mistake upon arriving at the hotel. Due to this...
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