I made a hotel reservation on Odamax for check-in on Thursday, September 19, and check-out on Friday, September 20. Shortly after booking, I found a better option closer to my destination at a lower price, so I canceled the reservation. However, my payment was not refunded, leaving me unable to make a new booking. When I contacted customer service, all I heard was, “We’ve notified the relevant department of your urgency,” but no action was taken. With other platforms like Otelz and Trivago offering free reservations, I’m incredibly frustrated with Odamax and will never use their site again. I’m scheduled to arrive in Kayseri on Thursday morning, and my accommodation is uncertain because Odamax has failed to resolve this. I demand an immediate refund so I can book a new stay.
On November 2 at 11:50 PM, I booked a hotel through Odamax for November 4-5. However, I accidentally selected the wrong dates (November 2-3), and the reservation was confirmed without any warning or notification about the error. I only discovered this mistake upon arriving at the hotel. Due to this...
On Saturday, August 10, I booked a stay at Lavinia Hotel in Alaçatı through Odamax, choosing this hotel specifically for its central location near the marketplace, as I planned to attend a concert nearby. However, upon arrival, I found the reception desk empty. When I called the hotel, they claimed ...
On June 5, 2024, I booked a reservation through Odamax for a stay at Marmaris Mert Seaside from July 20 to July 26. My reservation was confirmed, so I traveled nearly 800 km to Marmaris, expecting a seamless check-in. However, upon arrival, the hotel refused to honor my booking, stating they had no ...
I booked a stay through Odamax.com for December 25 to January 1 but decided to cancel after arriving at the hotel. The room we were shown was nothing like the photos—poorly maintained, in the basement, and had a strong unpleasant odor. My spouse, who has asthma, was severely affected by the conditio...
I booked a vacation through odamax.com on February 17, 2024, for the Kurban Bayramı holiday, assuming they were reliable based on a good experience last year. However, I was wrong. I specifically paid extra for a sea-view room instead of the partial sea-view option. When I arrived at the hotel, I d...
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