I booked a stay through Odamax.com for December 25 to January 1 but decided to cancel after arriving at the hotel. The room we were shown was nothing like the photos—poorly maintained, in the basement, and had a strong unpleasant odor. My spouse, who has asthma, was severely affected by the conditions.
Despite explaining that we couldn’t stay due to these issues, no assistance was provided, and the cancellation wasn’t processed. We left without staying at the hotel. This experience was incredibly disappointing and unacceptable. I request Odamax to process the cancellation and refund my reservation immediately. Customers deserve transparency and proper support when dealing with such situations.
I made a hotel reservation on Odamax for check-in on Thursday, September 19, and check-out on Friday, September 20. Shortly after booking, I found a better option closer to my destination at a lower price, so I canceled the reservation. However, my payment was not refunded, leaving me unable to make...
I strongly advise against booking through Odamax! Their customer service is completely unhelpful and lacks professionalism. When I called for information, someone named Z***** answered and instead of providing assistance, they casually suggested, "I'll send you a link, check the hotels online." If I...
On June 5, 2024, I booked a reservation through Odamax for a stay at Marmaris Mert Seaside from July 20 to July 26. My reservation was confirmed, so I traveled nearly 800 km to Marmaris, expecting a seamless check-in. However, upon arrival, the hotel refused to honor my booking, stating they had no ...
On November 2 at 11:50 PM, I booked a hotel through Odamax for November 4-5. However, I accidentally selected the wrong dates (November 2-3), and the reservation was confirmed without any warning or notification about the error. I only discovered this mistake upon arriving at the hotel. Due to this...
On Saturday, August 10, I booked a stay at Lavinia Hotel in Alaçatı through Odamax, choosing this hotel specifically for its central location near the marketplace, as I planned to attend a concert nearby. However, upon arrival, I found the reception desk empty. When I called the hotel, they claimed ...
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