On Saturday, August 10, I booked a stay at Lavinia Hotel in Alaçatı through Odamax, choosing this hotel specifically for its central location near the marketplace, as I planned to attend a concert nearby. However, upon arrival, I found the reception desk empty. When I called the hotel, they claimed they had no reservation under my name and abruptly hung up.
I immediately contacted Odamax, but their only response was, “We’re notifying the relevant department,” without giving any guidance or timeframe. When the hotel representative finally arrived, they dismissed me rudely, stating, “You’re not my responsibility,” and effectively kicked me out. After multiple calls to Odamax, they arranged another hotel 10 km away. Reluctantly, I accepted, only to find a twin-bed room waiting for me, despite informing them that I was traveling with my spouse. To add insult to injury, I was asked to pay an additional fee for this new room.
This entire experience, from the lack of support to being charged extra for a problem I didn’t cause, was the worst I’ve ever encountered. The so-called “solution” offered by Odamax was simply rebooking me elsewhere, something I could have done on my own. After this ordeal, I will never again use Etstur or any related service.
I made a hotel reservation on Odamax for check-in on Thursday, September 19, and check-out on Friday, September 20. Shortly after booking, I found a better option closer to my destination at a lower price, so I canceled the reservation. However, my payment was not refunded, leaving me unable to make...
On June 5, 2024, I booked a reservation through Odamax for a stay at Marmaris Mert Seaside from July 20 to July 26. My reservation was confirmed, so I traveled nearly 800 km to Marmaris, expecting a seamless check-in. However, upon arrival, the hotel refused to honor my booking, stating they had no ...
On November 2 at 11:50 PM, I booked a hotel through Odamax for November 4-5. However, I accidentally selected the wrong dates (November 2-3), and the reservation was confirmed without any warning or notification about the error. I only discovered this mistake upon arriving at the hotel. Due to this...
I booked a vacation through odamax.com on February 17, 2024, for the Kurban Bayramı holiday, assuming they were reliable based on a good experience last year. However, I was wrong. I specifically paid extra for a sea-view room instead of the partial sea-view option. When I arrived at the hotel, I d...
I booked a stay through Odamax.com for December 25 to January 1 but decided to cancel after arriving at the hotel. The room we were shown was nothing like the photos—poorly maintained, in the basement, and had a strong unpleasant odor. My spouse, who has asthma, was severely affected by the conditio...
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