For use between May and September, Octopus Energy has charged us an exorbitant £3,800 for electricity. During the summer, when we hardly used big appliances or heating, our consumption cannot have reached this amount. We alerted promptly in June about a possibly defective electricity meter, but Octopus Energy has been entirely unresponsive. They have disregarded our complaints and not sent up an engineer to check the meter despite several calls and emails. Every contact finishes with nebulous promises and apologies rather than any actual action. We still have an irrational bill almost five months later. Octopus Energy appears more preoccupied with collecting our money than with fixing obvious problems with its customer service and equipment.
Having spent several years with Octopus Energy, things were good until they started utilising projected bills from September 2023 onwards. Later on, I found out that although I had never been told, my smart meters had not been communicating as they should. They knew about the problem, but they negle...
Since June, when I asked SSE Energy Solutions to handle a change of tenancy for an empty retail space, I've had nothing but trouble with their billing. More than 9 false invoices indicating enormous power consumption have been sent to me, even though I have submitted photographic evidence of the met...
I have been working for more than a year to get SSE Energy Solutions fix the invoice for my rented small workplace. Even with images of opening readings, actual meter readings and lease agreements, they still produce wildly inflated estimated bills. They currently assert we owe over £8,000, which is...
When I choose Octopus Energy, I had great expectations, but my experience has been quite unpleasant. I signed up and was not advised of the real rates I would be charged. Later, I was informed their end had a "mix-up," but this error locked me into a far higher tariff than I had planned or agreed up...
I just changed my energy source from SSE Energy Services, and soon after they opened a conflict against my account. This was more than a year ago, and during that period they reassessed my consumption and asserted I owe them an outrageous sum (almost £5,000). Though I have tried to fix things severa...
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