When I choose Octopus Energy, I had great expectations, but my experience has been quite unpleasant. I signed up and was not advised of the real rates I would be charged. Later, I was informed their end had a "mix-up," but this error locked me into a far higher tariff than I had planned or agreed up...
For use between May and September, Octopus Energy has charged us an exorbitant £3,800 for electricity. During the summer, when we hardly used big appliances or heating, our consumption cannot have reached this amount. We alerted promptly in June about a possibly defective electricity meter, but Octo...
Having spent several years with Octopus Energy, things were good until they started utilising projected bills from September 2023 onwards. Later on, I found out that although I had never been told, my smart meters had not been communicating as they should. They knew about the problem, but they negle...