Since June, when I asked SSE Energy Solutions to handle a change of tenancy for an empty retail space, I've had nothing but trouble with their billing. More than 9 false invoices indicating enormous power consumption have been sent to me, even though I have submitted photographic evidence of the meter readings demonstrating no consumption. It is ridiculous that I am now allegedly owed more than £3,500 for an empty room. Despite their repeated assurances that they will fix the problem, they keep rebilling me with the same mistakes. Nothing changes, even if customer support claims that only the back office staff can resolve the issue. Managing this is a real drain. It shouldn't be this tough to use accurate meter readings. Changing to SSE Energy Solutions was a mistake.
I have been working for more than a year to get SSE Energy Solutions fix the invoice for my rented small workplace. Even with images of opening readings, actual meter readings and lease agreements, they still produce wildly inflated estimated bills. They currently assert we owe over £8,000, which is...
I just changed my energy source from SSE Energy Services, and soon after they opened a conflict against my account. This was more than a year ago, and during that period they reassessed my consumption and asserted I owe them an outrageous sum (almost £5,000). Though I have tried to fix things severa...
For use between May and September, Octopus Energy has charged us an exorbitant £3,800 for electricity. During the summer, when we hardly used big appliances or heating, our consumption cannot have reached this amount. We alerted promptly in June about a possibly defective electricity meter, but Octo...
Having spent several years with Octopus Energy, things were good until they started utilising projected bills from September 2023 onwards. Later on, I found out that although I had never been told, my smart meters had not been communicating as they should. They knew about the problem, but they negle...
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