Octopus Energy Locked Me Into a High Tariff and Gave No Real Solutions

When I choose Octopus Energy, I had great expectations, but my experience has been quite unpleasant. I signed up and was not advised of the real rates I would be charged. Later, I was informed their end had a "mix-up," but this error locked me into a far higher tariff than I had planned or agreed upon. I got unsatisfactory answers and veiled references to fines and penalties for early contract termination when I tried to handle the situation or investigate changing providers. It made me feel as though their first concern was more maintaining my lock than providing a sincere fix for the issue. I was expecting far better treatment.