I just changed my energy source from SSE Energy Services, and soon after they opened a conflict against my account. This was more than a year ago, and during that period they reassessed my consumption and asserted I owe them an outrageous sum (almost £5,000). Though I have tried to fix things several times, their inquiry has gone on for months without any updates or communication. Since there seems to be no mechanism to raise the matter outside of their own teams, their complaints procedure feels totally useless. Every time I get back to them, I get evasive answers and no actual action. It is quite annoying to lack responsibility and openness, hence I regret ever depending on SSE Energy Services.
I have been working for more than a year to get SSE Energy Solutions fix the invoice for my rented small workplace. Even with images of opening readings, actual meter readings and lease agreements, they still produce wildly inflated estimated bills. They currently assert we owe over £8,000, which is...
Since June, when I asked SSE Energy Solutions to handle a change of tenancy for an empty retail space, I've had nothing but trouble with their billing. More than 9 false invoices indicating enormous power consumption have been sent to me, even though I have submitted photographic evidence of the met...
For use between May and September, Octopus Energy has charged us an exorbitant £3,800 for electricity. During the summer, when we hardly used big appliances or heating, our consumption cannot have reached this amount. We alerted promptly in June about a possibly defective electricity meter, but Octo...
Having spent several years with Octopus Energy, things were good until they started utilising projected bills from September 2023 onwards. Later on, I found out that although I had never been told, my smart meters had not been communicating as they should. They knew about the problem, but they negle...
Working with Npower Business Solutions was challenging, and their service has left me wondering about their dependability. I ran across unanticipated billing problems when switching to their energy services for my little company. When I looked over the specifics, I found differences in the standing ...
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