Obilet is not sending e ticket after payment, how can I access my ticket?

If Obilet is not sending your e-ticket after payment,

Wait a few minutes first;

• Normally:
– Tickets are sent within ~10 minutes via email or WhatsApp

• If it’s been longer → take action

Check simple issues;

• Look in:
– Spam / junk folder
– SMS messages

• Verify:
– Correct email/phone used during booking

• Also:
– Log in → “My Tickets” (ticket may be there even if email failed)

Try to access ticket manually;

• Use:
– Obilet “Ticket Inquiry” page

• Enter:
– Phone/email + PNR (if available)

• Tickets can be viewed online even without email

Understand possible cause;

• Sometimes:
– Payment is taken but ticket is NOT issued
– Due to system error or bank authorization delay

• In that case:
– You don’t have a valid ticket yet

Contact support immediately;

• Use:
– Online assistant (fastest)
– Call center

• Write:
– “Payment completed but no e-ticket received. Send ticket or refund immediately.”

• Obilet usually:
– Responds within ~48 hours

If ticket cannot be found;

• Request:
– Full refund

If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.