I can't believe what's happened to my characters in my favorite game! I bought Premium and cash from nttgame.com and created 2 characters at level 83. However, when I logged in to my account after hearing about a server merger, I discovered that my characters had been deleted! I was so angry and confused, so I sent a ticket to Nttgame.com (Ticket id: xtm-847-32398) to report the error. Unfortunately, the customer service representative told me that they couldn't fix the situation and closed the ticket. I tried sending more tickets, but they were all closed without a proper response. I feel like a victim with no one to talk to about my issue. All I want is for them to refund the money I paid for Premium and cash, or to restore my characters. I provided my account information in the ticket, so it should be easy for them to find it. Their explanation for the deletion is that it was part of the merger rules, which were supposedly mentioned in the forum. However, in the forum it was stated that only low level characters would be deleted. My characters were at the highest level, so I don't understand why they were deleted. Here's the official forum explanation: "The 4 characters with the highest level on the merged servers will be moved to the new server and the other characters will be deleted. If the exp amount, level and rebirth levels of the characters are the same, the first character created in history will be moved to the merged server." I'm so upset about this situation and I feel like I've been cheated. I hope someone can help me get my characters back or at least get a refund.
I'm really disappointed with NTT Game for not refunding my DC Premium purchase in Knight Online. Their service has left me feeling quite frustrated. Upon entering the game and buying DC Premium, I was banned without any explanation or reason. Even after contacting customer support, they have decline...
On March 18, 2025, at around 17:00, my Knight Online account—published under the NTTGame label—was accessed without my permission. Even though my login credentials were secure and I was using OTP (one-time password) authentication, unauthorized individuals managed to enter my character and transfer ...
I don't understand why my account got banned out of nowhere. Now I'm really confused and want to know the reason behind it. I want my money back because they banned my account for no reason. If they don't do it, I'll complain to the right people. I haven't done anything wrong or cheated in a way tha...
On the evening of August 26, I purchased 3,200 NPoints for my Knight Online account through NTTGame’s official website, using an ESN code and paying about $51 by credit card. However, even though the code was successfully redeemed, the NPoints never appeared in my account balance. My account userna...
I'm very unhappy with my recent encounter with Brawl Stars. Out of the blue, all of my in-game purchases vanished without any warning. I promptly contacted them to have the situation rectified. However, rather than addressing the problem, they insisted that a refund had already been issued, even tho...
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