Novakid Deleted All Credits
I purchased the Novakid membership for 144 lessons, and since we sent my child to his parents during the summer, we did not schedule lessons during this period. In this context, they sent a message via e-mail without a notification in the application, but this is not the main problem. The problem is that a balance of ~120 classes is deleted and they request membership again in order to be activated. I think this is completely immoral. I hope that a platform whose purpose is education, not gambling, will give up on this application and will not continue this attitude against me.
Dear Parent, Thank you for being a part of the Novakid family. For an efficient educational process and easily accessible support service, all our parents and students are valuable to us. The feedback you share is important for us to serve you better and to understand your needs more effectively. At Novakid, no question or service request goes unanswered. Our support team and educational consultants are at your service from 09:00 to 20:30. Thank you once again for your feedback, and please know that we are here for you until your satisfaction is ensured. We are forwarding the issue you have raised to the relevant department. Support will be provided to you for a solution. Moreover, the Novakid Solution Desk and the Novakid Parent Communication Center will review your request and get in touch with you. As Novakid online English school, our fundamental principle and common goal with all our users is for our students to learn English in the most accurate, fastest, and most efficient way possible. As we progress on this path, we manage our platform within a framework of policies required by our system, ensuring a healthy, efficient, and transparent educational process. You can obtain the most up-to-date and accurate information about our rules and policies, which are open to all our users, by contacting us. Stay healthy. Novakid Turkey
