I just took delivery of my Nissan Qashqai on June 3, 2025, and the sunroof mechanism is making a loud, incredibly annoying rattling noise. It sounds like something isn't properly seated. This is completely unacceptable for a brand-new vehicle!
I immediately took the car back to the dealership service center where I bought it. The technician who "inspected" it tried to brush me off, claiming there was no issue. I refused to accept this blatant dismissal and demanded they address the problem. That's when they hit me with another infuriating excuse: they're too busy and the earliest they can even look at my car is in 10 days. I'm being completely strung along and inconvenienced!
This issue is not my fault; it's been present since the day I drove the car off the lot, clearly a manufacturing defect. My problem needs to be resolved immediately, not postponed for over a week. I bought a brand-new car specifically to avoid these kinds of headaches, yet here I am, dealing with major defects and abysmal customer service. They give me a ridiculous wait time when I simply want a defect fixed.
I refuse to drive my brand-new car with this constant, irritating noise. Nissan, you need to fix my Qashqai's sunroof rattle immediately! If this issue isn't resolved promptly, I will stop using the vehicle and pursue all my legal rights against Nissan and the dealership for selling a defective product and failing to rectify the problem.
On June 3, 2025, I took delivery of my 2025 model Nissan Qashqai Sky Pack from the Nissan Artkıy dealership. There is a clearly noticeable issue with the panoramic roof mechanism—something is not properly in place and it makes a very disturbing noise. When I went to the service of the Nissan Artkıy dealership where I bought the car, the mechanic who attended to me initially tried to brush me off by saying there was no problem. When I did not accept this and insisted on intervention, he said he was busy and could not look at it for at least 10 days. Although I bought a brand new car from them, my complaint was not resolved and I was left aggrieved. The problem is not caused by me; it has existed since the day I received the car. The issue is entirely due to the brand. While my problem should have been solved urgently, I was postponed for 10 days.
When I reported my issue to another authorized Nissan service, Nissan KARAKAŞLAR, I was told I did not need an appointment and should come in immediately. After leaving my car there, my problem was resolved within a few hours. Artkıy only stands behind the car until the sale; afterwards, they do not care. I am reporting this complaint so that Nissan users can make the right choice regarding service. I do not want anyone else to experience the grievance I did or to develop a negative attitude towards the brand.
Dear Burak G., Thank you for reaching out to us. After a detailed evaluation regarding the matter, we will inform you as soon as possible. For all your information requests and feedback, you can call our Smile Line. Best regards, Nissan Turkey Customer Relations
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