I bought a pair of Nike basketball shoes from Sneak Up, expecting durability from a premium brand. After just 3 months of indoor use on a basketball court, the shoes started splitting open at the sides, as shown in the photos I submitted. I returned to the store to request a replacement, but the company refused, claiming it was "user error."
I filed a formal complaint with the Consumer Arbitration Board, and the retailer responded by blaming the damage on “friction and impact”—as if those things aren’t part of normal basketball use. They claimed their inspection showed no manufacturing defect. The board sided with the seller, stating I could take it to the Consumer Court if I disagreed.
How can a basketball shoe be damaged from playing basketball—and not be considered defective? Are we supposed to wear them around the house? This logic is completely flawed. I’ve worn other Nike models before and never experienced this level of breakdown.
I paid ₺6,000 for a shoe that barely lasted 3 months, and now I'm left with damaged footwear and no accountability from Nike or the seller. The ruling was made without considering the real-world use of the product, and the customer ends up bearing all the risk.
I purchased a pair of Nike basketball shoes from Sneaks Up, and after only six months of use—specifically three hours per week in the gym—I noticed significant wear and tear on the inner lining, including fraying and tearing. Concerned about the condition of the shoes, I took them back to the store ...
I purchased a pair of Nike Air Force sneakers from Sneaks Up, and within just 3 months, the leather began to crack and the toe area started to separate. Despite the product being under a 2-year warranty, I was told by the store staff that I only had one chance to send the item in for inspection, and...
I purchased a pair of Nike sneakers from Sneaks Up on March 28, 2025, expecting quality and durability. However, in an unreasonably short time, the shoes began showing visible deformation, as clearly seen in the attached images. Despite using them under normal conditions, these defects appeared far ...
I bought a pair of Nike Air Jordan sneakers for my 10-year-old daughter from a Nike store. She only wore them to school, and even then, she was mostly in the car. After just three months of light use, the front of the shoes tore apart. When I reported the issue to Nike, they rejected my claim, stat...
I purchased a pair of Nike Air Force sneakers from Sneaks Up’s online store, but the sole split in half after minimal use. I returned the shoes to the store for inspection, expecting a resolution. However, after five days, I received a message stating that my refund request was denied, claiming it w...
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