My Nike Basketball Shoes Fell Apart in 3 Months—Blamed as User Error, No Support

I bought a pair of Nike basketball shoes from Sneak Up, expecting durability from a premium brand. After just 3 months of indoor use on a basketball court, the shoes started splitting open at the sides, as shown in the photos I submitted. I returned to the store to request a replacement, but the company refused, claiming it was "user error."

I filed a formal complaint with the Consumer Arbitration Board, and the retailer responded by blaming the damage on “friction and impact”—as if those things aren’t part of normal basketball use. They claimed their inspection showed no manufacturing defect. The board sided with the seller, stating I could take it to the Consumer Court if I disagreed.

How can a basketball shoe be damaged from playing basketball—and not be considered defective? Are we supposed to wear them around the house? This logic is completely flawed. I’ve worn other Nike models before and never experienced this level of breakdown.

I paid ₺6,000 for a shoe that barely lasted 3 months, and now I'm left with damaged footwear and no accountability from Nike or the seller. The ruling was made without considering the real-world use of the product, and the customer ends up bearing all the risk.