I purchased a pair of Nike Air Force sneakers from Sneaks Up, and within just 3 months, the leather began to crack and the toe area started to separate. Despite the product being under a 2-year warranty, I was told by the store staff that I only had one chance to send the item in for inspection, and it would be better to wait until the damage worsened.
Taking that advice, I returned 2 months later when the issues became more visible. Yet after the inspection, I was told there was no material or manufacturing defect, and my claim was rejected. This is completely unacceptable. How can leather start peeling and splitting within 3 months and not be considered a defect?
Even a staff member admitted there had been multiple complaints about the leather quality of this model. It’s outrageous that such a widely reported issue is being brushed off while customers are left with deformed shoes that cost ₺. A premium brand like Nike should not ignore this level of product failure.
I demand a replacement or full refund. This is not just about the money — it’s about standing behind the product quality and honoring the warranty. Nike and Sneaks Up must take responsibility and resolve this fairly.
I purchased a pair of Nike Air Force sneakers from the Sneaks Up store in Ankamall, Ankara on October 8, 2023. At the time of purchase, I was told that the shoes came with a 2-year warranty, which was a key reason I chose to buy from an official retailer. However, just six months later, the left sh...
I purchased a pair of Nike Air Force shoes from Sneaks Up and, despite not using them for any intense activity or long walks, the front sections of the shoes started to come apart just 1.5 months after purchase. When I brought the shoes to the store, they said they would inspect them. However, after...
I purchased a pair of Nike sneakers from Sneaks Up on March 28, 2025, expecting quality and durability. However, in an unreasonably short time, the shoes began showing visible deformation, as clearly seen in the attached images. Despite using them under normal conditions, these defects appeared far ...
I purchased a pair of Nike Air Force sneakers from Sneaks Up’s online store, but the sole split in half after minimal use. I returned the shoes to the store for inspection, expecting a resolution. However, after five days, I received a message stating that my refund request was denied, claiming it w...
Hello. On August 17, 2024, I bought a pair of white Nike Air Force sneakers for my daughter from the Sneaks Up store. Right from the start, we noticed something was wrong—the shoes were mismatched, with one shoe being a different size. This mistake injured her toenail, and we had to return to the st...
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