New Holland Kept My 2022 TD.5 110 Tractor in Service for a Month Without Spare Parts
On October 31, 2024, I left the New Holland brand 2022 Model TD.5 110 tractor to the authorized service for fender replacement. A week later, they sent it to the city center, saying we could not do it. The service in the city center opened the file 10 days later and started the process, but they did not respond for 2 weeks because there were no spare parts. Thereupon, I called the customer line 444 0 648 and explained the situation. They told me that they would take care of the situation. They called me on November 26, 2024. They said they sent the part. They called me 5 days later to see if the part had arrived. However, the part did not arrive. When I contacted the service, they said they would send me the part on December 25th. The tractor has been waiting in the service for a month. I cannot find a contact person.
Dear Mustafa Ç., I shared our solution proposals regarding your complaint about "Waiting for Parts at Tractor Service and Communication Issues" during our phone conversation. At New Holland, we highly value feedback processes. By filling out the customer satisfaction survey we sent you, you can help us evaluate our solution process and improve our service quality. Thank you for trusting us and collaborating with us during the solution process. New Holland
