The bike pad order was mismanaged, and instead of a bike pad, a motorcycle pad was sent. When I attempted to return the product, the seller store refused to accept the wrong product, acting as if I had mistakenly ordered a bike pad and received a motorcycle pad due to my own error. I provided all the necessary proof, including the original order details and photos of the incorrect product, but they still would not cooperate. Despite multiple attempts to resolve the issue through customer service, I was met with indifference and excuses. This situation, caused entirely by the seller and N11, has not been resolved, and neither party is offering any help. I am now taking the matter to consumer rights. I advise anyone to think twice before ordering from N11 and this seller.
I attempted to return a product I bought from N11, but the seller refused the return, and I never received the product back. I have been waiting for a solution ever since. When I reach out to the seller, they send me to N11's customer service, but then N11's customer service tells me to contact the ...
I bought something from N11, and unfortunately, the seller sent me a fake item. I compared it with the original product I have and shared all the pictures that clearly show the difference. Even after I complained, the seller dared to send the same fake item again. I turned down the delivery and sent...
N11 is not reliable and disregards consumer rights. None of the terms of the seller agreement were followed, and my return request was rejected. Although I only used the product to try it out, it was deemed damaged, and my return was sent back to me. The company did not even provide proper proof or ...
I placed a bracelet order through a seller on the N11 website. Before the item was even shipped, I submitted a return request. At first, the seller refused, then later accepted it. They told me I needed to contact customer service for the return process. They said the return would be processed only ...
On February 13, 2024, I ordered a car stop product from N11 with order number 206471826435. Upon receiving the product, I realized that it was not compatible with my car. I immediately contacted the seller to initiate a return and refund. Unfortunately, the seller and I were unable to reach an agre...
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