N11 is not reliable and disregards consumer rights. None of the terms of the seller agreement were followed, and my return request was rejected. Although I only used the product to try it out, it was deemed damaged, and my return was sent back to me. The company did not even provide proper proof or justification for this decision. Despite my attempts to reach customer service, I received generic responses that did not address my concerns. In short, I was misled. N11 is an online shopping platform that fails to protect its customers' rights. For this reason, I have terminated my active membership. Be cautious when shopping on this site.
I bought a product from n11.com. The company sent an opened product. I started a return process on the grounds that an opened product was sent. My return was accepted. However, n11.com does not make my full refund by putting forward meaningless excuses. It made a refund lower than the amount I paid....
Despite being within my 14-day return window, N11 has failed to accept the return for my order #203655165313. I've been a loyal N11 customer, but this experience has pushed me away. Their customer satisfaction is non-existent; it's impossible to reach a representative or get any assistance. I won't ...
N11 leaked my card information. Someone else made a lot of purchases using my account details. Even though I noticed and contacted them immediately, the products were quickly shipped despite it being a holiday period. Later, they did not accept returns, claiming that the delivery had been completed....
The bike pad order was mismanaged, and instead of a bike pad, a motorcycle pad was sent. When I attempted to return the product, the seller store refused to accept the wrong product, acting as if I had mistakenly ordered a bike pad and received a motorcycle pad due to my own error. I provided all th...
I bought two cleaning buckets at n11.com. I'm sorry to say that both products I received were damaged. In order to resolve this issue, I returned the damaged products for exchange. However, only one product from the package was returned to me, and it was also damaged. Despite providing detailed info...
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