Myntra Shoes Missing After Delivery Partner Left With Green Bag

I am filing a formal complaint regarding a serious incident involving one of your delivery personnel and requesting an urgent investigation. On the day of the incident, a Colgate toothpaste order was delivered to my address by your delivery partner. A few hours before his arrival, a pair of shoes ordered from Myntra had been delivered to my address and left at the property. After the toothpaste delivery, I discovered that the newly delivered shoes were missing. I have CCTV footage from my property, which shows the delivery person arriving with a small box containing the Colgate toothpaste. He remains on the premises for approximately 8–10 minutes and, while leaving, he can be seen carrying a large green bag that appears to contain my newly delivered shoe package. The delivery person’s name appears as “Dhruv A*** A***” in the Google Pay transaction I made to him for the delivery. I contacted him directly about the missing shoes, but he denied taking them. For your investigation, I am providing the following: CCTV footage showing the delivery person’s arrival and departure with the large green bag, a photograph of the shoes that went missing (delivered through Myntra only a few hours earlier), the Google Pay transaction details showing the delivery person’s name, and the relevant order and delivery details. I request that Myntra urgently investigate this incident and take appropriate action against the responsible person if the theft is confirmed. I also request that you immediately preserve all relevant data related to this delivery, including the delivery person’s records, GPS/location data, and any internal logs associated with the order. Please register this as a formal complaint, share the complaint or ticket number with me, and provide written confirmation of the steps and actions being taken regarding this incident. I am ready to provide any additional information or clarification required and expect your prompt response.