Request MyIQ Refund

I have been experiencing a serious issue with unauthorized payments related to the MyIQ IQ Test. Since 11 November 2025, my bank account in the Netherlands (card ending in 2269) has been debited for €29.99 twice per month, resulting in a total of six debits so far, all without my authorization. I never provided any mandate, did not enter into a contract, and did not give consent in any way for these recurring SEPA direct debits. After discovering this, I contacted MyIQ customer service. In response, David from the MyIQ Customer Success Team informed me by email that my subscription had been cancelled, that a refund for the amounts charged would be initiated, that I would no longer be charged, and that I should see the refund in my account soon. When the refund still did not arrive, I was informed again by David that the subscription had been promptly cancelled in January, that the refund process for the unauthorized transactions had been initiated, and that delays might be due to bank processing times, but that the refund status would be double-checked and I would be updated as soon as possible. Despite these assurances and even though several weeks have now passed, none of the six debits of €29.99 have been refunded, and all of these amounts are still missing from my account. I am therefore once again requesting an immediate and full refund of all six unauthorized payments, as previously promised, and written confirmation that my subscription is permanently cancelled and that no further charges will be made to my account. I kindly ask that this refund and confirmation be provided without any further delay.