MyIQ Subscription Cancellation And Refund Request On Paypal

I am writing regarding two unauthorized charges made to my PayPal account by MyIQ.com for the “My IQ Test” service, even though I did not subscribe to any plan. On 10 December 2025, I was charged $19.99, and again on 7 January 2026, another $19.99 was taken without my consent while I was using the service from Kenya. I did not knowingly approve any recurring subscription on MyIQ.com, and I only intended to take a single IQ test. After noticing the deductions, I contacted MyIQ.com support, but so far I have not received any meaningful help or solution, and the charges remain on my account. I request that both charges of $19.99 from 10 December 2025 and 7 January 2026 be fully refunded to my PayPal account and that any active or hidden subscription linked to my details be cancelled immediately. I also ask for written confirmation that my account will not be charged again in the future.