Mostbet Withdrawal Marked Paid But Money Not Received

On 25.12.2025, I created a withdrawal request of ₺5,000 from my Mostbet account to my Garanti Bank account via bank transfer. Although this withdrawal appears as “paid” in the Mostbet system, the money has still not been credited to my Garanti Bank account even though approximately seven days have passed. When I contacted Garanti Bank, I was informed that there is no record of such a transfer and that there is no transaction matching this amount in my account movements. I also obtained a document from the bank confirming this situation. Despite this, the transaction still appears as “paid” on the Mostbet screen, and since the money has not reached my account, I am experiencing a clear financial grievance. I am in live chat contact with Mostbet support almost every day, including today. Each time I receive the same standard response and no concrete information is shared about the progress of the process. I am told that the issue has been forwarded to the finance department and that they understand the seriousness of the matter, yet there has been no tangible progress and no clear date has been given for resolution. My user ID number is 15020***. I request that this withdrawal transaction be urgently and thoroughly investigated, that the amount be deposited into my Garanti Bank account as soon as possible, and that I be provided with a clear written explanation as to why the process is shown as “paid” in the system even though the money has not been credited to my account.