I Face Mostbet Casino Withdrawal Marked as Paid but Never Received

On September 10, 2025, I placed a withdrawal request of ₺45,000 from my Mostbet Casino account. The transaction was processed at 11:00 AM, and in my Mostbet account it still shows as “Paid”. However, the money has never reached my bank account. My customer number is 254110536.

To resolve this, I contacted live chat, phone support, and Telegram customer service multiple times. Unfortunately, I never received a clear or final answer. Instead, I was asked to send a bank statement confirming that no funds were received. I provided my official account statement showing all recent transactions, but Mostbet refused to accept it and still has not processed the payment.

There are no errors in my bank or account details. The withdrawal was deducted directly from my balance, with no commission or processing fee applied. This is the first time I have faced such a problem on the platform, and I have now been waiting since September 10, 2025, without my funds.

My Requests

I demand that Mostbet immediately verify the payment status and complete the transfer to my bank account.

I request transparent communication from customer support instead of repetitive delays.

I expect this issue to be resolved urgently so that my ₺45,000 balance is paid out without any further excuses.