I Face Mostbet Casino Withdrawal Marked as Paid but Never Received
On September 10, 2025, I placed a withdrawal request of ₺45,000 from my Mostbet Casino account. The transaction was processed at 11:00 AM, and in my Mostbet account it still shows as “Paid”. However, the money has never reached my bank account. My customer number is 254110536.
To resolve this, I contacted live chat, phone support, and Telegram customer service multiple times. Unfortunately, I never received a clear or final answer. Instead, I was asked to send a bank statement confirming that no funds were received. I provided my official account statement showing all recent transactions, but Mostbet refused to accept it and still has not processed the payment.
There are no errors in my bank or account details. The withdrawal was deducted directly from my balance, with no commission or processing fee applied. This is the first time I have faced such a problem on the platform, and I have now been waiting since September 10, 2025, without my funds.
My Requests
I demand that Mostbet immediately verify the payment status and complete the transfer to my bank account.
I request transparent communication from customer support instead of repetitive delays.
I expect this issue to be resolved urgently so that my ₺45,000 balance is paid out without any further excuses.
Please send a screenshot of the bank's official response in the best quality, ensuring that all data is readable and nothing is obscured.
You messaged me today saying that the money has arrived, but there is still no money received as before.
On 15.09.2025 you said the payment was made again to Abana. You asked for the current account activity of my previous account, and then you requested another account. I also sent the current account activities for that one, but you still can't find a solution.
Take it, up to date
We have forwarded your issue to the finance department and received a response: The withdrawal was successfully approved by the Betting Company's office on 15.09.2025 at 23:10. You need to contact your bank to clarify the information regarding the absence of funds in your account. If the bank cannot locate the funds for this period, you will need to provide a screenshot of the official response from the bank regarding the results of their investigation and a bank statement in PDF format from the withdrawal date to the present. Please let us know if your issue has been resolved; we would appreciate your confirmation. Sincerely, Mostbet.
No, you are lying. You did not send the money to the account I gave you; you sent the money to someone else named Hüseyin Türkmen with a different name and surname. You are lying, this is a fraudulent site, be careful.
