On August 27, I purchased a 50+50 diamond pack in the Mobile Legends game using my Android device through Google Play. The payment was processed successfully, and the money was deducted from my account, but the diamonds were never credited to my game account. My in-game username/ID is 1804064442 (5469). For security reasons, I prefer to share my purchase order number only with the official support team.
This is the first time I have encountered such a problem, and I was unable to find a direct way to contact Mobile Legends support regarding the issue. I either expect the diamonds I paid for to be delivered to my account immediately or a full refund of the amount charged.
Considering the purchase was made through an official channel, I find it very frustrating to face such issues with a popular game like Mobile Legends. I urge the company to resolve this problem as quickly as possible and to ensure better customer support so players are not left without answers when their money is taken but the purchased items are not delivered.
On November 16, I purchased 50 diamonds in Mobile Legends, taking advantage of the November sale. Since I was hesitant to invest more due to past issues, I decided to start small. Despite completing the purchase, I received a message stating, "Purchases are not available in your country." After mult...
I'm writing to express my unhappiness with a Mobile Legends purchase. I purchased a monthly diamond package, and while my bank account showed the charge, I never received the diamonds. I contacted in-game customer service, which verified my purchase but was unable to resolve the issue. They advised ...
I recently purchased in-game diamonds in Mobile Legends: Bang Bang, but the diamonds never appeared in my account. To make matters worse, the transaction can’t be reversed either. I’ve already emailed both Mobile Legends support and Mobile Legends Info, but I haven’t received any meaningful response...
On October 24, 2025, I purchased weekly diamonds through the Mobile Legends in-game store. The payment was successfully deducted from my credit card, but the diamonds were not credited to my account. I didn’t receive any error messages or notifications after the purchase. I don’t have an order or in...
On July 10, 2025, I attempted to take advantage of the 500+500 diamond promotion in Mobile Legends and completed my payment using Papara. The transaction went through successfully, and the money was deducted from my account. However, when I logged back into the game, no diamonds were added to my acc...
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