Mobile Legends Player Reports Missing 1,000 Diamonds Purchase and Matchmaking Issues

For about two months, I have been experiencing issues with both account balancing and purchasing in the game Mobile Legends: Bang Bang. When I enter the game, whenever I play well, the system constantly matches me with lower-level or inappropriate players as teammates or opponents, which ruins the gaming experience. While people dedicate hours of effort and time, this time feels wasted due to these in-game imbalances and the weak penalties handed out.

Additionally, about two months ago, I purchased 1,000 diamonds in the game, but these diamonds were never credited to my account. Despite making the payment, the diamonds failed to transfer, causing me hardship and completely ruining my enjoyment of the game. Although I do not clearly remember the exact payment amount and method, I request that the 1,000 diamonds I purchased be credited to my account and that my hardship be resolved.

I demand a fairer rebalancing in both match matchmaking and the penalty/reward system, as well as the seamless delivery of purchased items to accounts.