Double Charge on Minecraft Purchase, Game Didn’t Download

Hello, my son attempted to purchase and download Minecraft from Minecraft.net on his PC. However, our bank account was charged twice for the purchase, and the game did not download successfully.

This is unacceptable, and I request an immediate resolution. The duplicate charge must be refunded as it constitutes unfair billing, and the game download issue needs to be fixed promptly. We trusted this platform for a seamless experience, but this has caused unnecessary frustration. Please address this matter urgently and ensure the refund and game access are resolved without further delay. Thank you for your prompt attention to this issue.