Midas Fund Sale Order Rejected and Not Transmitted to TEFAS on Time
I gave a THF fund sale order with Midas investment app on 16 September at 13:23 for approximately ₺1,550,000. Although I placed the order before the cut-off time, the transaction was not transmitted to TEFAS and my order appears as rejected, so my money remained stuck inside the fund. Because my sale order was not sent on time due to Midas’ system, I suffered a financial loss. I request that this transaction be urgently corrected as if my order had been transmitted on time and that all my losses arising from this negligence be fully compensated and a clear written explanation be provided.
Progress
On September 16 at 13:24 I placed a sale order for THF (Tera Portfolio Stock Fund) amounting to approximately 1,550,000 TRY via the Midas application. Despite this, my sale order was not executed, and later I was told that the order was made by the SPK and was rejected.
Because my fund sale order was not executed, my money lost value and I was forced to enter the liquidation process. Although I tried to obtain support through the app, I was not given any clear answer in any way, and my question was not clarified.
I request a clear written explanation of why my fund sale order was not executed, compensation for the loss of value and the hardship I suffered, as well as a written notification of the date and time my sale order was forwarded to TEFAS, the TEFAS order transaction reference number, and any rejection code if applicable, and I request that a necessary investigation be carried out so that a similar situation does not occur again and that I be informed.
Hello, The necessary information has been sent to you from the email address registered with your Midas account. If you have any questions, you can contact us at any time through the Support Center within our app or by sending an email. We would be happy to assist you. Best regards, Midas Support Team
My statements have not been answered in any way. I request that you provide me in writing with the date and time the THF participation share sale order I placed on 16.09.2026 at 13:24 was transmitted to TEFAS, the TEFAS order/transaction reference number, and, if applicable, the TEFAS rejection code and the reason for rejection.
