I Face Trading Losses on MEXC Due to Risk Control and Order Management

On July 4, 2025, I experienced a serious trading issue with the MEXC exchange's risk control system and order management. That day, I opened a $100 short position on the GOG/USDT pair due to its rapid price increase. When it seemed the price would continue rising, I closed my position to limit my losses. Shortly after, the price dropped below my initial take-profit level of $20, which was frustrating because if I had held my position for just another minute, I would have made a profit.

Later, the price pumped again, reaching new highs. I waited patiently for the peak and then opened another short position, this time making a $37 profit. If I had held my initial position, I could have earned $120.

Meanwhile, I had two pending orders placed at much higher and lower price levels, intending to catch rapid price movements. While these orders were open, my account was suddenly flagged by the risk control mechanism. Later, I noticed that GOG/USDT was scheduled for delisting. Normally, trading should have been restricted once a delisting notice was issued, but my orders were still active, which may have triggered the risk control intervention.

I’m writing this complaint as someone who is already at a loss overall. Please review my trade history and see how many times my positions were unfairly liquidated. Cryptocurrency platforms are supposed to be secure and transparent, yet these technical issues are causing unnecessary losses for users.

I request that MEXC thoroughly investigate my account activity, clarify why the risk control system intervened, and compensate for the losses caused by these technical problems. These issues are not user errors—they result from MEXC’s own platform flaws. Please address this matter promptly and restore user trust.