I’m completely locked out of my MEXC exchange account, and the platform’s recovery flow is broken. I forgot my password, so I tried the standard “Forgot Password” link. First it asks for a security verification code, then promises to send a reset link to my registered e-mail—[email protected]*—but nothing ever arrives. I’ve checked every folder, refreshed countless times, and even waited overnight.
When I attempt the SMS option, the verification timer just spins and eventually errors out. I’m stuck in an endless loop that leaves me with zero access to my funds, open orders, or trading history. I’ve contacted MEXC support multiple times, attaching screenshots of the failed steps and confirming my e-mail address, yet all I get back are canned replies telling me to “use the password-reset function.” That is precisely what’s failing!
MEXC, I need immediate manual intervention: send the missing verification e-mail, reset my password, and restore full account access. Holding a customer’s assets hostage behind a malfunctioning login system is unacceptable—fix this now.
I am unable to log into my MEXC account because SMS verification codes are not being sent to my phone. My email is correct, and the system recognizes it, but I am completely locked out because I never receive the SMS code needed for verification. I have tried multiple times and waited, yet no code ...
I’m completely locked out of my MEXC crypto-exchange account because the platform refuses to accept my new phone number and the entire recovery flow is buried in confusing, English-only menus. After I updated my mobile line, the SMS verification codes obviously began arriving at the old number, so e...
I’m writing to urgently request help regarding my MEXC account, which was registered using my Gmail address. I had already completed advanced KYC verification for that account, yet now I’m completely locked out. When I try to log in, the system says the account no longer exists, which makes absolute...
I’ve been locked out of my MEXC Exchange account because I lost access to my registered email. I have 6–7 altcoins in that account, purchased about 3–4 years ago. Despite providing my phone number (which is still active), I’m not allowed to log in or recover my account. Support keeps asking me for ...
On August 25, 2025, at around 23:53, the 16.45 USDT balance in my MEXC account suddenly disappeared. At that moment, I mistakenly entered my screen lock password three times incorrectly, which forced me to perform a password reset. After resetting my password and logging back in with the same email ...